Wednesday, January 2nd, 2013
“You’re salespeople, not order-takers.” Probably every server in America has heard that from their managers at some point or another. It’s a simple principle: Don’t just bring the guests what they ask for; sell them something. Upsell them. In the strictest sense, an “upsell” means convincing guests to have a higher-priced version of something they ... read more>